In 2011, the Alumni/ae Council at St. Paul Academy and Summit School in Minnesota was nearly nonexistent. Other than holding monthly meetings and a lackluster fundraising phonathon, the council sponsored no programs or events; it did not follow its bylaws and had no reporting structure or processes for recruiting new members. Most of the 11 council members were suffering from volunteer fatigue. The council frequently discussed the need to recruit new members but never developed an action plan. In short, it was time for a change.
Emma​ Silva faced many challenges when she became the United Nations International Sc​hool of Hanoi's first advancement director in 2011, but this was the biggest: helping her new community understand why the outwardly prosperous school needed to raise funds.